ASKED QUESTIONS (FAQ)
Which services can Taiho Oncology Patient Support™ help with?
We help with billing, coding, benefit verifications, prior authorizations, insurance denial appeals, follow-ups and reminders, and specialty pharmacy coordination. For eligible patients, we also offer personalized nurse support upon request.
How can HCPs enroll patients in the program?
The first step is to register your practice if you have not already done so. Then, you can enroll your patients in one of 3 ways: 1) Fax a Patient Enrollment Form that has been completed and signed by the patient and HCP to 1‑844‑287‑2559; 2) Complete a Patient Enrollment Form online (NOTE: Patients can do this and bring it to their HCP's office, or HCPs can complete the form); or 3) Call 1‑844‑TAIHO‑4U (1‑844‑824‑4648) for help with enrollment.
As an HCP, can I tell my patients to contact Taiho Oncology Patient Support?
Yes. Patients can contact us directly about how to access their medication. We will help eligible patients with alternate funding, such as the Taiho Oncology Patient Support Co‑Pay Card, our Patient Assistance Program, and referrals to nonprofit foundations.
Can patients be referred to Taiho Oncology Patient Support for eligibility or prior authorization issues, assistance with treatment plan support (including refill reminders), and education by a nurse?
Yes. If selected on the Patient Enrollment Form, our Nurse Navigators are available to eligible patients 24 hours a day, 7 days a week. Our Reimbursement Specialists provide personalized, responsive support services.
What are the income and other eligibility criteria patients must meet to qualify for the Taiho Oncology Patient Support Co-pay Card?
Please call the resource center at 1‑844‑TAIHO‑4U (1‑844‑824‑4648) to learn about patient eligibility criteria.
Do I have to use specific specialty pharmacies?
LONSURF® (trifluridine and tipiracil) tablets are available through the following specialty pharmacies: Accredo, Avella, Biologics, CVS/Caremark, Diplomat, Onco360, and Walgreens. It is also available to self-dispensing practices and hospital retail pharmacies through ASD Healthcare, McKesson Specialty Health, McKesson Plasma and Biologics, and Oncology Supply. Contact your LONSURF representative or call Taiho Oncology Patient Support at 1‑844‑TAIHO‑4U (1‑844‑824‑4648) for further information.
What are the eligibility criteria of the independent co-pay assistance foundations?
The co-pay assistance foundations to which we refer patients have their own criteria for patient eligibility, including financial eligibility. Taiho Oncology does not influence or control the decisions of these foundations, but Taiho Oncology Patient Support can assist patients by making an appropriate referral based on a patient's diagnosis. We cannot guarantee financial assistance once a patient has been referred. Healthcare professionals may contact these foundations directly or receive assistance identifying which foundations might be options for a given patient. Please call the resource center at 1‑844‑TAIHO‑4U (1‑844‑824‑4648).
As an HCP, how can the online provider portal help me?
The online provider portal is an all-in-one solution for managing your patients on LONSURF® (trifluridine and tipiracil) tablets. You can see all your enrolled patients on the patient dashboard, and easily search for more detailed information such as a list of other providers treating the patient, prescription refill history and more. From the portal, you can also fill out a Patient Enrollment Form, view a sample Letter of Medical Necessity, find specialty pharmacy contact info, and get answers to frequently asked questions. Importantly, the portal features a link to request a Reimbursement Specialist to contact you directly.